Orders placed before 5pm EST ship next Business Day. Free US Shipping on all orders over $75.

FAQs

FREQUENTLY ASKED QUESTIONS

Can I return my item?
Standard items that have been unopened and unused may be returned within 14 days! Please email us at: info@sprinklesandconfetti.com to authorize a return. All returns must be authorized by one of our customer service representatives before shipping.

Custom orders are considered final sale and no items shall be returned without a custom authorization.

How much is shipping?
Shipping amounts are confirmed at checkout and vary by location and carrier.

How fast are orders processed?
All stock item orders are shipped within two business days with the exception of holidays. Custom orders will be shipped within the agreed upon delivery date for your upcoming event.

Do you ship internationally? 
Not yet but we hope to soon.  Check back again!

I put my shipping address in wrong?  What do I do?
Please contact us immediately so we can try to correct the mistake or reship to the correct address.  We'll do everything we can to try to change the ship address prior to the package leaving us; if the package is already in route, unfortunately we are unable to make changes.   If the package is returned by carrier with all items, we will be happy to issue a refund. 

My order says it was delivered but I never received it?
In the rare instance that you do not receive a package we recommend contacting the carrier directly.  Make sure you have the tracking number we provided as they will be able to more effectively help assist you.  We do everything in our power to get your party goods to you safely and on time; however we cannot be liable for any carrier issues or weather delays in package arrival. 

Do you ship internationally? 
Not yet but we hope to soon.  Check back again!

How do I learn more about The Birthday Party Project?
Please feel free to visit www.thebirthdaypartyproject.org for more information on how to volunteer, get involved, or donate to help spread the joy to homeless children across the country. 

Do you have a retail store? 
No we currently spend our time helping busy people save throwing fabulous parties instead of stocking shelves.

Still not finding everything you need... we want all our party people to be 100% satisfied and happy with their orders... Contact us and we'll get back to you within the next business day:
info@sprinklesandconfetti.com