FREQUENTLY ASKED QUESTIONSGeneral
What’s Sprinkles & Confetti?
Why should I use Sprinkles & Confetti?
Do you have a retail store?
Nope. We currently focus on helping busy people save time and sanity by planning fabulous parties virtually instead of stocking physical shelves.
I like your involvement with The Birthday Party Project. How do I learn more?
Visit https://www.thebirthdaypartyproject.org/ for more information on how to volunteer, get involved, or donate to help spread the joy to homeless children across the country through the magic of birthday parties.
Custom Party Boxes
How do custom party boxes work?
You share your party vision with us by completing a profile outlining your party details, preferences, and inspiration. We’ll match you with a personal party stylist who will work quickly to curate the perfect mix of decor and supplies. Your stylist will combine your vision with our expertise, sending you pictures and pricing for your review along the way. Once we have your stamp of approval, we’ll ship your party box straight to your door. Ultimately, we’ll save you hours of research and errands.
How much lead time do you need to plan my custom party?
I want to throw a party with a different theme than anything I see on your website. Any options?
Yes! We cater to all types of themes, events, and occasions. Fill out a party profile here with a few details about your vision. You'll work directly with our dedicated party stylists to create a custom box of unique party supplies to match your theme.
Isn’t a custom party box expensive?
I’m planning a party, but I don’t need a custom party box. What are my options?
How fast are orders processed?
All in-stock item orders placed before 5 pm EST are shipped the next business day (excluding holidays). Custom party boxes are shipped as soon as you approve it and within the agreed upon delivery date for your upcoming event.
Shipping and Delivery
How long does shipping take?
Where do you ship? Do you ship internationally?
We currently ship to the United States (including Alaska and Hawaii), Canada, and Mexico. Sprinkles & Confetti is not liable for delays caused by customs processes or country-specific shipping procedures. Any custom or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.
How much does shipping cost?
I put my shipping address in wrong. What do I do?
Please contact us immediately at firstname.lastname@example.org so we can attempt to correct the mistake and ship to the correct address. However, we are unable to change the address if your package is already en route. If your package is eventually returned to us by the carrier with all items included, we will be happy to issue you a refund.
My order says it was delivered but I never received it. What should I do?
In the rare instance that you do not receive a package, we recommend contacting the carrier directly. Give them the tracking number that we provide you so that they are able to more effectively help you. Though we do everything in our power to get your party goods to you on time, Sprinkles & Confetti isn’t liable for any third-party carrier issues or weather delays.
Can I return my item?
Customer satisfaction is of utmost importance to us. We strive to provide quality items and world-class customer service. Should you need to return something, we accept returns of standard, unopened, and unused items within 14 days of your order date. Custom party box orders are final sale and cannot be returned. Please email email@example.com to initiate a return. Include your order number and details of which items you’d like to return. All returns must be authorized before shipping your item back to us. Once authorized, we'll send you a prepaid return label. We’ll credit the cost of the goods less return shipping back to you in the form of your original payment upon our receipt of the returned items.
I can’t find an answer to my question. How do I get in touch with you?
Contact us by emailing firstname.lastname@example.org. We'll get back to you as soon as possible.