FREQUENTLY ASKED QUESTIONS
How do custom party packages work?
With a few weeks lead time we provide a complete customer service experience without the high cost of a party planner, your virtual party assistant will work to build you a customized party package just right for your event and your budget. Each quality party item is selected just for you and shipped direct to your door with plenty of time to make any final party preparations!
I want to throw a party with a different theme than what I see here. Any options?
Yes! We cater to all types of occasions. Email us or begin a party profile with a few details about your event and you'll work directly with our virtual party stylist to create something truly unique! You just provide the event details and we do the rest!
How much does it cost to work with a party stylist vs. ordering directly from the online shop?
We charge a small $25 design fee for custom services so that we can source you the best quality items at the best possible prices!
Can I return my item?
Customer satisfaction is of utmost importance to the Sprinkles & Confetti team, we strive to provide quality items and the best customer service but shall you have a reason to return an item, standard items that have been unopened and unused may be returned within 14 days! Please email us at: firstname.lastname@example.org to authorize a return. All returns must be authorized by one of our customer service representatives before shipping.
Custom orders are considered final sale and no items shall be returned without a custom authorization.
How fast are orders processed?
All stock item orders placed before 5pm EST are shipped the next business day with the exception of holidays. Custom orders will be shipped within the agreed upon delivery date for your upcoming event.
Where do you ship? Do you ship internationally?
At this point in time we ship to Canada and Mexico. Our orders follow standard shipping practices; we are not liable for delays caused by custom agencies. Any custom or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the parcel.
How much is shipping?
For custom parties shipping costs are built into the budget so there's no surprises or added expenses! For standard orders shipping amounts are confirmed at checkout and vary by location and carrier.
I put my shipping address in wrong? What do I do?
Please contact us immediately so we can try to correct the mistake or reship to the correct address. We'll do everything we can to try to change the ship address prior to the package leaving us; if the package is already in route, unfortunately we are unable to make changes. If the package is returned by carrier with all items, we will be happy to issue a refund.
My order says it was delivered but I never received it?
In the rare instance that you do not receive a package we recommend contacting the carrier directly. Make sure you have the tracking number we provided as they will be able to more effectively help assist you. We do everything in our power to get your party goods to you safely and on time; however we cannot be liable for any carrier issues or weather delays in package arrival.
How do I learn more about The Birthday Party Project?
Please feel free to visit www.thebirthdaypartyproject.org for more information on how to volunteer, get involved, or donate to help spread the joy to homeless children across the country.
Do you have a retail store?
No we currently spend our time helping busy people save throwing fabulous parties instead of stocking shelves.
Still not finding everything you need... we want all our party people to be 100% satisfied and happy with their orders... Contact us and we'll get back to you within the next business day: