Orders over $50 receive FREE US Shipping! Orders placed before 5pm EST ship next business day.

FAQs

FREQUENTLY ASKED QUESTIONS

GENERAL

What’s Sprinkles & Confetti?
We’re a party company on a mission to simplify the party planning process. We sell individual party products, curated party supply collections, and custom party design services.

Why should I use Sprinkles & Confetti?
We’re your virtual party assistant without the expense of a formal party planner. Whether you need a few quality party supplies or an entire themed party plan, we’re your one-stop party resource. We source premium items at the best possible prices. 

Do you have a retail store? 

Nope. We currently focus on helping busy people save time and sanity by planning fabulous parties virtually instead of stocking physical shelves.

I like your involvement with The Birthday Party Project. How do I learn more?

Visit https://www.thebirthdaypartyproject.org/ for more information on how to volunteer, get involved, or donate to help spread the joy to homeless children across the country through the magic of birthday parties. 
CUSTOM PARTY BOXES

How do custom party boxes work?

You share your party vision with us by completing a profile outlining your party details, preferences, and inspiration. We’ll match you with a personal party stylist who will work quickly to curate the perfect mix of decor and supplies. Your stylist will combine your vision with our expertise, sending you pictures and pricing for your review along the way. Once we have your stamp of approval, we’ll ship your party box straight to your door. Ultimately, we’ll save you hours of research and errands. 

How much lead time do you need to plan my custom party?
We ideally need at least three weeks lead time to prepare your custom party box. This allows ample time for you to review and approve our choices. We aim to deliver all custom party boxes at least one week before your party date to ensure plenty of time for you to make final party preparations.  Don't have three weeks?  No problem, try shopping our curated party supply collections instead. 

I want to throw a party with a different theme than anything I see on your website. Any options?

Yes!  We cater to all types of themes, events, and occasions. Fill out a party profile here with a few details about your vision. You'll work directly with our dedicated party stylists to create a custom box of unique party supplies to match your theme. 

Isn’t a custom party box expensive?
No! Our design fee is a flat rate of $25. We believe party planning should feel more fun than expensive or overwhelming. We’re here to help by providing a highly personalized service without the cost of a formal party planner. The real magic is in eliminating the hassle of endless searching, orders, and errand running.  
PRODUCTS
I’m planning a party, but I don’t need a custom party box. What are my options?
No problem – we love the creative planning phase too! We sell both individual party items and curated collections of coordinated party supplies. Buy as much or as little as you’d like.   
 
ORDERS

How fast are orders processed?

All in-stock item orders placed before 5 pm EST are shipped the next business day (excluding holidays). Custom party boxes are shipped as soon as you approve it and within the agreed upon delivery date for your upcoming event. 
SHIPPING AND DELIVERY

How long does shipping take?
Our orders ship next business day, not including holiday or weekends, but delivery times vary depending on which shipping method you select at checkout
  • Standard Ground Shipping through both USPS or UPS usually takes 1-7 days depending on delivery zipcode.
  • USPS Priority Mail takes 1-3 business days.  However that is only an estimate, and USPS does not guarantee delivery dates or time in transit.
The day your order is processed is typically considered a transit day for many of our carriers.  Please note we cannot be responsible for any delays in transit times. Transit times are provided by the carrier, and may vary by location and weather, especially during peak seasons. 
For custom boxes, we communicate clearly your delivery expectations and try to ship all boxes to arrive with plenty of time prior to the party to review your items. 

Where do you ship? Do you ship internationally? 

We currently ship to the United States (including Alaska and Hawaii), Canada, and Mexico. Sprinkles & Confetti is not liable for delays caused by customs processes or country-specific shipping procedures. Any custom or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.

How much does shipping cost?
Shipping amounts vary by location and carrier and are confirmed at checkout for standard orders. 

I put my shipping address in wrong.  What do I do?

Please contact us immediately at info@sprinklesandconfetti.com so we can attempt to correct the mistake and ship to the correct address. However, we are unable to change the address if your package is already en route. If your package is eventually returned to us by the carrier with all items included, we will be happy to issue you a refund.

My order says it was delivered but I never received it. What should I do?

In the rare instance that you do not receive a package, we recommend contacting the carrier directly. Give them the tracking number that we provide you so that they are able to more effectively help you. Though we do everything in our power to get your party goods to you on time, Sprinkles & Confetti isn’t liable for any third-party carrier issues or weather delays. 
 
RETURNS

Can I return my item?

Customer satisfaction is of utmost importance to us. We strive to provide quality items and world-class customer service. Should you need to return something, we accept returns of standard, unopened, and unused items within 14 days of your order date. Custom party box orders are final sale and cannot be returned. Please email info@sprinklesandconfetti.com to initiate a return. Include your order number and details of which items you’d like to return. All returns must be authorized before shipping your item back to us. Once authorized, we'll send you a prepaid return label. We’ll credit the cost of the goods less return shipping back to you in the form of your original payment upon our receipt of the returned items. 
 
OTHER

I can’t find an answer to my question. How do I get in touch with you?

Contact us by emailing info@sprinklesandconfetti.com. We'll get back to you as soon as possible.